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TalkToCalendar

Privacy Policy

Effective Date: May 25, 2024

Welcome to Talktocalendar. We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website (www.talktocalendar.com), use our services, or interact with us in other ways. By accessing our Site or Services, you agree to the terms of this Privacy Policy and our Terms of Use. Capitalized terms not defined here have the meaning given in our Terms of Use.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

  • Our website, mobile applications, and downloadable software
  • Communications with you by email, phone, live chat, or online services
  • Participation in our marketing, demonstrations, or promotions

This Policy does not apply to websites or services that we do not own or control.

2. Personal Data We Collect

Information You Provide Voluntarily

  • Account Registration. When you sign up for Talktocalendar, we may collect your name, email address, phone number, mailing address, business name, industry type, and business-related details such as services offered and operating hours.
  • Customer and Staff Data. You may choose to import contact details for customers or staff (e.g. name, phone number, email, mailing address, photos). For example, you might connect your Google Contacts to Talktocalendar using Google OAuth. We do not access your Google password.
  • Staff Profiles. You can create profiles for team members, including names, emails, phone numbers, and short biographies visible to customers. If someone does not wish to join, they should contact the inviting account holder directly.
  • External Calendars. Users with certain subscription plans can sync external calendars with Talktocalendar. We check event titles, times, and availability, but not meeting participants or private details.
  • Billing Information. When you purchase a paid plan, our third-party payment processors collect and store your billing and payment details.
  • Support Requests. If you contact us for help, we may collect information like your name, email, and phone number.

Information Collected Automatically

  • Cookies. We use cookies to enhance your experience, keep you logged in, and analyze how users navigate our Site. Cookies do not store sensitive personal details like your credit card number. You can disable cookies via your browser settings, but doing so may affect Site functionality.
  • Device and Usage Data. When you visit our Site or use our Services, we may automatically collect information such as:
    • Referring and exit web addresses
    • Device model and unique identifiers
    • Operating system and browser type
    • IP address and approximate location
    • Mobile network provider
    • Time zone
  • Analytics Data. We work with analytics partners like Google Analytics, FullStory, and Mixpanel to understand how users interact with our Site and Services, including how long you spend on pages and what features you use. You can opt out by contacting support@talktocalendar.com.

4. How We Use Your Information

Talktocalendar may use your personal data to:

  • Provide our services, including booking, scheduling, and managing appointments
  • Understand and improve our products and user experience
  • Communicate service-related updates, security notices, and essential account information (these communications are operationally necessary and you may not opt out)
  • Send you marketing or promotional messages (if you opt in; you can opt out at any time)
  • Provide technical support and respond to inquiries
  • Comply with legal or regulatory obligations, including tax reporting
  • Protect our rights, property, and users’ safety

5. Third Parties With Whom We Share Data

We may share data with trusted third-party service providers who help us operate our business, including:

  • Mandrill. For sending appointment emails and reminders.
  • Intercom. For support chat, email messaging, and tracking account activity.
  • Twilio. For sending SMS notifications.
  • Google App Engine. For hosting our platform and user data.
  • Braintree and Jbilling. For payment processing.
  • Typeform. For collecting affiliate partnership submissions.
  • Google Analytics, FullStory, and Mixpanel. For analyzing user behavior.
  • Google Gemini. For LLM and AI voices

We require these providers to protect your data in line with this Policy.

6. Data Security

We are committed to protecting your personal data. Security procedures are in place to protect the confidentiality of your data. We use encryption to protect your information both during transmission and once we receive it. We also take measures to ensure that access to your data is restricted to authorized personnel who have a legitimate business need to access it. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Compliance with Legal Requirements

We may disclose your data if required by law, court order, or to protect our rights, property, or safety, or to investigate violations of our Terms of Use or this Policy.

8. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children under 13. If we learn that a child has provided us personal data, we will delete it promptly. Please report any concerns to support@talktocalendar.com.

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access Your Data. Request a copy of the personal data we hold about you.
  • Correct Your Data. Ask us to correct inaccuracies.
  • Delete Your Data. Request erasure of your personal data. Account owners should send requests to support@talktocalendar.com.
  • Request Data Portability. Receive a copy of your data in a machine-readable format.
  • Opt Out of Marketing Emails. Click “unsubscribe” in emails or adjust your notification settings.
  • Restrict Cookies. Change your browser settings to limit cookie usage.

If you’re located in the European Economic Area, you also have the right to lodge a complaint with a supervisory authority.

10. End-User Rights

If you are a customer of a Talktocalendar user and want to exercise privacy rights (like GDPR rights), please contact the business directly. We help our users fulfill such requests as needed.

11. Data Retention

We retain personal data as long as needed to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When you deactivate your account, we may retain certain records for legal, tax, or compliance purposes.

12. Transfers in Business Changes

If Talktocalendar undergoes a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to a successor entity, subject to the same protections in this Privacy Policy unless you’re notified otherwise.

13. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of other sites. We encourage you to review their policies when leaving our Site.

14. California Privacy Rights

California residents may request information about how we share their personal data for direct marketing purposes. To make such a request, email us at support@talktocalendar.com.

15. Do Not Track

We do not currently respond to “Do Not Track” signals. Third-party services we use may also not respond to DNT signals.

16. HIPAA Compliance

Talktocalendar is not HIPAA compliant and should not be used to store or transmit health information subject to HIPAA regulations.

17. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website. Your continued use of our Services means you accept the revised Policy.

18. Contact Us

For questions about this Privacy Policy, please email us at:

support@talktocalendar.com